Return Policy

Returns can only be authorized if there is a valid reason (see below). If you wish to request an authoriztion for return, please email us immediately at service@buywineusa.com explaining the reasons for your dissatisfaction.  Be sure to include your order number in any communication.

Valid reasons for return:

• Wrong wine was sent (e.g., different vintage than ordered)
• Bottle is leaking upon arrival
• Illegible or missing label
• Protruding or pushed cork
• Missing or cut capsules
• Low fill. When the viewable wine level in the bottle is more than 1 inch below the bottom of the cork.

For bottles damaged or broken in transit, you must file a claim immediately with the insurer or carrier that was used for the shipment.

NOTE: No requests for returns can be accepted or authorized more than three business days after delivery.

Order Cancellation Fees
Orders may be cancelled at any time before confirmation of shipment --   a $15.00 cancellation fee will be charged.   Orders cancelled after notice of shipping (email of the order with tracking number) will be charged a $25.00 processing fee plus freight charges.

Refused Deliveries
Orders not authorized for return or cancellation will be charged a $25.00 processing fee plus freight charges if refused at delivery.

Inquiries
If you need to inquire about an order, please contact us by emailing service@buywineusa.com or simply log into your My Account and clicking the Purchase History tab.